Guarantee:

All garments are thoroughly checked right through the manufacturing process and again checked by Naughty and Nice Underwear Logistics prior to dispatch. We are confident that you will love your purchase but we will be more than happy to exchange or refund goods if returned within 7 days of delivery. Please email us at Returns@naughtyandniceunderwear.com and we will issue you with a returns number. Goods must be returned in their original condition, with all tags etc. in place. We will refund the full price or exchange for another size or colour if available (Your return shipping costs are will not be refunded unless the goods are faulty). When exchanging for another size or colour please note a charge will be made to re post the item out to you. This will be quoted at the time the returns number is issued. Goods must be returned in an unworn condition and be clean and free from odours such as smoke, deodorant and perfumes etc. When trying on pantie items please try on over the top of your own undergarment. Naughty and Nice Underwear are unable to credit you for packages that we do not receive and therefore advise you to retain your proof of postage. Goods must be returned in their original packaging, ideally with labels intact. Goods must be unworn, and unsoiled (no lipstick, perfume, deodorants etc.) and in re-saleable condition.

Good news! Shipping is FREE WORLDWIDE, no matter how many items you buy or where you live. We normally ship within 24 hours of payment, except of course on days when the post office is closed. We ship anywhere in the world. All items are sent in plain envelopes / mailbags with no promotional labels. Just the sender's postal address on the reverse. Your parcel will have no indication of the type of item inside. Your privacy is assured at all times.

We are happy to accept payments via PayPal, including all major credit cards and E-cheques. PayPal is our preferred method of payment It’s a safe, secure online payment method using advanced encryption to protect your private information. You don’t need a PayPal account to pay with your credit card nor do you have to be registered with PayPal to make a payment through them. When paying for your item, you will be given the option to sign up for a PayPal account or make a traditional payment using your credit card. We cannot take credit cards directly. PayPal and Credit Card through Paypal (ebayqueen@tesco.net)

We also accept UK POUNDS STERLING personal cheques and UK POUNDS STERLING Postal orders only. Select “mail order” during check-out, make a note of your order number and total, mail payment to the address below, and that’s it! Payment is due within 7 days. UK Cheques and Postal Orders drawn on a UK BANK ONLY made payable to "K Bowers". At our discretion personal cheques may need to be cleared before posting. Please post Cheques or Postal Orders to: K Bowers, 202 Hasland Road, Hasland, Chesterfield, Derbyshire, S41 0AG, United Kingdom

If a customer chooses to cancel his order once payment has been made, the following rules will apply: The customer will incur a 20% handling charge (to cover admin, banking, merchant charges etc.).

If you feel you have any cause to complain, email us at CustomerService@naughtyandniceunderwear.com and advise us of the details. We will endeavor to respond to all queries and complaints within 1 working day. More questions? Please contact us at Info@naughtyandniceunderwear.com Price and availability information is subject to change without notice. All purchases are subject to availability